Queries Mither Tongue

Day & Evening Invitations (1 per household)
Generally sent six to eight weeks in advance. Response Slips, Maps/Directions and Wedding Lists can be included.

Orders of Service
(1 per guest or per couple, additional copies for choir, clergy etc)
Price based on 2 hymns. Additional hymns/text at extra cost - price provided once requirements are known. As some hymns have more than one version, exact wordings are required with order. If preferred, can be treated as a separate order once guests' responses are received.

Economy Orders of Service (Non-personalised)
As Orders of Service but without covers/with less detail.

Events Of The Day
Another optional extra, placed within Orders of Service, listing the day's events with approximate times.

Tartan Photo Requests
These small cards are distributed to guests inviting them to join the couple after the ceremony for a "tartan only" group photograph.

Place Cards
One per guest or per couple.

Menus
Details with order, please.

Inserts (matching/contrasting/co-ordinating paper)
Insert paper colours either match exactly or have been carefully selected to complement the outer cover. To enhance the overall appearance, Orders of Service inserts are printed on one side only.

Matching/Co-ordinating/Contrasting Internal Text Colours
Many companies offer only basic internal text colours, with perhaps a few others at additional cost. Ours either match the outer cover or complement other aspects of the stationery. Other colours may be available at our discretion, but not if, in our view, they compromise the overall effect of the design.

Envelopes
Are included in the prices. To cover potential errors, a complimentary envelope is provided with every 20 invitations purchased.

Hand-Crushed Heather Flowers
A genuine and natural pairt o Scotland, (lovingly gathered on the hills in and around Speyside!) are incorporated within our Heather Hairt range.

Hand-Crafted Ranges
Please note that there may be slight variations between the hand-crafted designs - part of the appeal of a hand-crafted product.

Quantities
While many stationery companies specify minimum order quantities of 20 items with the remainder in multiples of 10, we provide exact requirements, but recommend that great care be taken when calculating, allowing several extra to cover errors, keepsakes, forgotten(!) guests etc.

Generous Quantity Discounts
Up to 20 - no discount
21 to 30 - 10%
31 to 40 - 15%
41 to 50 - 20%
Over 50 - 25%

Timescale
Varies, depending on quantity and complexity of product(s) required and current workload. For example, a large order of personalised, hand-crafted items will take longer than off-the-shelf products. As a very rough guide, despatch is generally within 10 days for the former and 3 weeks for the latter.

Favours
To provide something for everyone, we offer a wide range of prices and presentation solutions. For a co-ordinated effect, any card used as part of the favour will match the wedding stationery exactly. For couples on a tight budget, we are sometimes in a position to offer alternative solutions or products to be discontinued at reduced prices. Please enquire.

Products - Availability
Although very rarely a problem, we must stress that we are unable to accept responsibility for items discontinued by our suppliers, in which case we will do our utmost to provide suitable alternatives. Similarly, and particularly in relation to special orders, timescales quoted by us to you are based on timescales quoted to us by suppliers, and while we guarantee to meet all requirements within our control, can accept no responsibility for supplier delays. Early contact therefore recommended!

Ordering
Customer places/pays for order via PayPal and emails all Wording Formats.
(Should payment by cheque be preferred, please let us know and we will make alternative arrangements).
Proofs emailed to customer for approval.

Order processed and despatched within agreed timescale.

Small "Top-up" Orders
For customers who have under-estimated requirements, additional "top up" orders will be treated as separate. In other words, a higher percentage of quantity discount for the total of both will not be deducted from the second.

In such circumstances, it should also be noted that if such items are out of stock and a special order requires to be placed with supplier(s), additional charges are likely to apply.